• What is your shipping policy?

    We ship using UPS and USPS. To ensure you receive your order promptly, we typically process orders within 24-48 hours of it being placed. Shipping speed varies based on your location, and once your order is with the carrier, we cannot control delivery times. Rest assured, we do everything we can to get your order out quickly!

  • Do you offer free shipping?

    Yes! We offer free shipping on orders of $99 and over. For all other orders, there’s a flat-rate fee of just $5 to anywhere in the United States.

  • Where are you located?

    We operate as an online retailer based in the United States, shipping to all 50 states.

  • What is your return policy?

    All sales are final. Due to the nature of our business, we are unable to accept returns or process refunds for products. We appreciate your understanding and support!

  • Can I cancel my pending order?

    Due to our fast processing time, we cannot accept cancellation requests once orders are placed.

  • How do you choose products for wellb?

    We select our inventory based on ingredients, efficacy, and cost. We also evaluate demand and feedback from customers. We personally test products before adding them to our store. Our selection process involves extensive research and careful consideration.

  • What makes wellb different from other wellness shops?

    Wellb stands out by focusing on ingredients, price, and performance. We ensure all ingredients are clean through rigorous research and evaluations. We test and use the products we carry to assess their effectiveness, and we consider customer reviews to refine our selection. While affordability varies for each person, we aim to offer the best-priced low-toxic products.

  • How do you set your ingredient standards?

    We use reliable sources and share our discoveries. Learn more about ingredients we prohibit in our products with direct links to pubmed and other factual sources.

    Learn more on Ingredients 
  • What happens if the product I want is out of stock?

    Since we stock many products from different brands, we occasionally run out of product. We try to stock products as quickly as possible, most reliant on demand. Please contact us if you have any questions on product availability.

  • Do you have any tips for using the products you carry?

    Yes! When using low-tox products, please allow some time for your body to adjust. For body wash and toothpaste, you’ll notice they are low-foaming and SLS-free, which means less foam but a gentle clean.

    For supplements and teas, it can take time for your body to acclimate, and with deodorants, your body may also need a period to adjust. To support this transition, we offer a detox bar designed to help your body adapt more comfortably.

    Remember to listen to your body; if you have any concerns, consult a healthcare professional. Thank you for your patience as you embrace this healthier lifestyle!

  • Where can I learn more about your product offerings and ingredients?

    You can learn more about our product offerings and ingredients by visiting our Ingredient Standards page. Additionally, check out our blog for educational articles. If you have any specific questions, feel free to reach out to us—we're here to help!