Frequently Asked Questions

  • What is your shipping policy?

    We ship with UPS and USPS and process orders within 24-48 hours. Shipping speed depends on your location, and while we don’t control transit times, we work quickly to get your order on its way. If you provide an e-mail, you’ll receive tracking details as soon as it ships!

  • Do you offer free shipping?

    Yes! Orders of $99 or more ship for free. All other orders have a flat $5 shipping fee within the U.S.

  • Where are you located?

    We’re based in the U.S. and ship to all 50 states! We don’t offer international shipping.

  • What is your return policy?

    All sales are final. Due to the nature of our products, we can’t accept returns or offer refunds. We appreciate your understanding!

  • Can I cancel my pending order?

    Due to our fast processing time, we cannot accept cancellation requests once orders are placed.

  • How do you choose the products you carry?

    We carefully select products based on thorough research and our personal standards. We have a list of ingredients we avoid, ensuring everything we carry meets our criteria. We test each product ourselves before offering it, and we also consider customer feedback and demand to guide our choices.

  • What makes Wellb different from other wellness shops?

    We stand out because our selection is built on clean ingredients and intentional choices. Every product is carefully selected based on its value, the quality of its ingredients, and how we personally feel about it—along with the feedback we receive from our customers. This thoughtful approach ensures we offer products that truly align with our standards and meet your needs.

  • How do you set your ingredient standards?

    We set our ingredient standards based on our research from reliable sources. We share our findings with you, including direct links to PubMed and other trusted resources, so you can see exactly why we exclude certain ingredients from our products.

    Learn more on Ingredients 

  • Do you have any tips for using the products you carry?

    Yes! When switching to natural products, give your body some time to adjust. For body wash and toothpaste, expect low foam and a gentle clean, as they’re SLS-free. With supplements and teas, it may take time for your body to acclimate, and deodorants can also require an adjustment period. Listen to your body, and if you have any concerns, consult a healthcare professional. Thanks for your patience as you embrace a healthier lifestyle!